What you can do with it
Check that the order is wanted
Confirm the items and COD amount without taking card details, PINs or OTPs.
Read the address back
Capture missing flat numbers or corrections. Your team checks serviceability and reviews material changes.
Respect a callback request
Schedule the requested time within your approved contact hours rather than immediately dialling again.
Keep uncertainty visible
Unreachable or ambiguous orders need review. A call outcome is not payment collection or a delivery guarantee.
How the workflow runs
Connect and select eligible orders
Sync Shopify and select unpaid, unfulfilled COD orders under your policy. Exclude cancelled, fulfilled or otherwise ineligible records.
Prepare the calling workflow
Confirm the Enterprise entitlement, calling connection, script, languages, hours, attempt cap and customer permissions. Automation stays paused until configured.
Confirm intent and delivery details
Read the order amount and full address back. Record corrections or cancellation requests instead of treating partial answers as confirmation.
Record a result or callback
Keep confirmed, address-updated, cancelled, no-answer, callback and failed-verification outcomes distinct. Do not classify silence as acceptance.
Review before fulfilment
The team checks the order, any address change and courier constraints. Verification does not automatically approve dispatch, refunds or payments.
What you actually see
Masked product screens. Captions identify the workflow shown; figures are not a recovery or delivery guarantee.
Focus on Indian COD operations first
This workflow serves an order that already exists. Recovery calling serves an incomplete checkout. Separating those states prevents a shopper who has placed a COD order from receiving another abandoned-cart pitch.
A sensible pilot starts with eligible Indian COD orders, agreed calling permissions, a fulfilment owner and a small volume your team can inspect. Expand only after checking delivery outcomes and customer feedback.
A clear result is more useful than a confident script
An address correction is useful when it reaches the right record and someone reviews it. A callback is useful when the customer is contacted at the agreed time. Those operational checks matter more than how persuasive a demo sounds.
By market
United States
Evaluate higher-value checkout recovery where contribution margin can cover a helpful conversation. Validate permission, permitted calling methods, contact hours and opt-outs before a pilot. A large cart alone does not make contact appropriate.
United Kingdom
Start with selected high-margin brands and permission-ready pilots. Check the proposed email, WhatsApp and automated calling journey against applicable UK marketing rules before launch; checkout contact details alone are not a blanket permission.
India
Prioritise qualified COD stores with a reachable checkout number, clear communication permissions, a fulfilment review process and enough order margin to justify contact. Keep abandoned-checkout recovery separate from post-order COD confirmation.
What it costs
Growth
$500 USD / 30 daysShopping assistant, catalogue and orders, abandoned-cart recovery and COD verification by email. Up to 2 Shopify stores per Commerce account. AI recovery/COD calling is not included in Growth.
Enterprise
$1,200 USD / 30 daysGrowth features plus advanced WhatsApp automation and AI calling for cart recovery and COD verification. Up to 2 Shopify stores. Recurring Shopify subscription; approval is required before billing starts.
Calling and connected services
Confirm usage costs before launchAsk for the applicable calling-minute rate, number rental, destination charges, email transport and any connected-service fees, including what your plan includes. Do not treat the subscription as unlimited calling or add a second charge for an item already included.
WhatsApp delivery and offers
Market and message category matterWhatsApp Business Platform charges depend on delivered message category and recipient market; connected messaging services may have their own fees. Include discounts, tax and currency conversion in your budget. A cart reminder is marketing content, not an order-service update.
Confirm your subscription and usage terms on the Shopify listing. Prices are in USD; existing contracted customers keep their agreed billing arrangement.
Before you switch it on
Permission, contactability and configuration
A reachable number and an installed app are not sufficient on their own. Confirm the permitted purpose and method of contact in the destination market, identify the store, respect opt-outs and test the configured calling hours.
Use test orders first. Verify order updates, callback handling, cancellation handling and the no-answer path before allowing live automation.
A review process for the fulfilment team
A customer confirming an address cannot prove that a courier can deliver there. Keep serviceability checks and the final dispatch decision with your team.
Measure delivered COD orders and actual return-to-origin outcomes after enough delivery time. We do not promise that a confirmation call eliminates RTO.
Frequently asked questions
Does Growth include AI COD confirmation calls?
No. Growth includes COD verification by email. Enterprise includes AI calling for COD verification, subject to configuration and applicable usage costs.
Does the app start calling immediately after install?
No. Calling requires the dedicated configured workflow, a connected calling service, eligible orders and customer permissions.
Can confirmation calls eliminate RTO?
No. They can help surface changed intent or delivery details before dispatch. Logistics, delivery attempts and customer circumstances still affect RTO.
Read next
Address checks, callbacks, outcome definitions and a fulfilment review example.
Measure contribution, not just recovered revenue →Costs and a holdout baseline for evaluating the programme.
AI checkout recovery calls →A dedicated configured calling workflow for eligible abandoned checkouts.
WhatsApp cart recovery →Business setup, message intent, permission and replies.
See it on your own business
Review your store, permissions, workflow and usage budget before launch.
Book a demo