AI Medical Receptionist & Phone Agent for Clinics
Your AI medical receptionist and phone agent for clinics: appointment booking, reminders, chronic care follow-ups, lab report notifications and patient queries — AI call automation for healthcare so your staff can focus on care, not the phone.
What you can do with it
📅 Appointment booking & rescheduling
Patients book, reschedule or cancel over chat or an AI-answered phone call — synced to your calendar, with confirmations sent automatically.
🔔 No-show reduction reminders
Automated reminder calls and messages the day before and morning of — clinics typically cut no-shows by 30–50% with consistent reminders.
❤️ Chronic care management (CCM) calls
Scheduled AI check-in calls for diabetes, hypertension and cardiac patients — medication adherence, symptom check, vitals logging — with alerts to your team when answers need attention.
💊 Medication & post-op follow-ups
Day-3 and day-7 post-procedure calls, medication refill reminders, and recovery check-ins go out automatically — no front-desk time needed.
🧪 Lab report & recall notifications
Report-ready notifications, annual health-check recalls, and vaccination due reminders — proactive outreach that fills your schedule.
🌙 After-hours triage routing
Night and weekend calls are answered, administrative questions resolved, and genuine urgencies routed to your on-call number with full context — nothing goes to voicemail.
The front-desk bottleneck every clinic knows
A busy OPD morning: the receptionist is checking in patients, the phone is ringing with booking requests, a pharmacy is calling about a prescription, and two patients are waiting to ask about reports. Every missed call is a patient who books with the clinic across the road, and every interruption slows down the queue in front of the desk.
Nutaan acts as an always-available second front desk. It answers every call simultaneously — booking appointments, quoting consultation fees, giving directions, explaining test-preparation instructions — while your human staff handles the patients physically present. Administrative load drops; the queue moves faster.
Chronic care management without a calling team
Chronic patients — diabetes, hypertension, thyroid, cardiac — need regular follow-up between visits, and structured follow-up demonstrably improves outcomes and retention. The problem is operational: a clinic with 500 chronic patients needs hundreds of calls a month, which no front desk has time for.
Nutaan automates the entire CCM calling programme: scheduled check-in calls ask about medication adherence, symptoms, and home readings (BP, sugar); responses are transcribed and logged; and anything concerning — missed medication, abnormal readings, red-flag symptoms — raises an alert for your clinical team the same day.
The result is a chronic-care programme that runs every month without hiring: better adherence, earlier intervention, more in-clinic reviews booked, and patients who feel genuinely looked after.
Recalls and reminders that fill your appointment book
Most clinics sit on a goldmine: patient records with due dates. Annual health checks, vaccination schedules, dental cleanings, eye-power reviews, follow-up scans — patients forget, and the revenue quietly disappears. Manual recall calling is the first task a busy desk drops.
Nutaan runs recall campaigns automatically: it calls or messages patients when something is due, books the slot in the same conversation, and sends the confirmation. Combined with no-show reminder sequences, clinics see fuller schedules from patients they already have.
Built for patient-data sensitivity
All conversations are encrypted with AES-256 at rest and TLS 1.2+ in transit, hosted on Microsoft Azure with role-based access controls. The AI answers administrative questions only — anything clinical is handed to your staff instantly with the full conversation attached. You stay in control of what the AI is allowed to discuss.
Frequently asked questions
Can the AI book appointments into my calendar?
Yes — Nutaan books, reschedules and cancels appointments during chat or voice calls, syncs them to your appointment system, and sends confirmations and reminders automatically.
What is an AI chronic care management (CCM) call?
A scheduled AI voice call to chronic patients (diabetes, BP, cardiac) that checks medication adherence, asks about symptoms, records home readings, and alerts your clinical team if anything needs attention — automating monthly follow-up at scale.
How much do clinics reduce no-shows?
Consistent reminder sequences (day-before call plus same-day message) typically cut no-shows by 30–50%. Nutaan runs these automatically for every booked appointment.
Is patient data secure with Nutaan?
All data is encrypted with AES-256 at rest and TLS 1.2+ in transit, hosted on Microsoft Azure with role-based access controls and audit trails.
What happens with clinical or emergency questions?
Nutaan handles administrative queries only. Clinical questions and urgencies are routed to your staff or on-call number immediately, with the full conversation context attached.
Does it work for diagnostic labs and dental/eye clinics?
Yes — labs use it for report notifications, test-prep instructions and home-collection booking; dental and eye clinics use recalls (cleanings, power reviews) and appointment management. Any practice with bookings and follow-ups benefits.
Can patients speak to it in Hindi?
Yes. The AI converses in the patient's language on both voice and chat, including Hindi and regional languages.
Is Nutaan an AI medical receptionist?
Yes — it works as an AI medical receptionist and AI phone agent for clinics: answering calls, booking and rescheduling appointments, quoting consultation fees, sending reminders and running follow-up and recall calls. It handles AI call automation for healthcare front desks while routing anything clinical to your staff.