AI Customer Support Software & Help Desk Assistant
An AI support assistant on your website chat and phone line that answers from your knowledge base, deflects repetitive tickets, and hands off to your team with full context — live in about 10 minutes.
What you can do with it
🌐 24/7 chat widget
A support assistant on every page of your site, trained on your content, answering product, order and policy questions instantly in your customer's language.
📞 AI voice support line
The same assistant answers your support phone number — no hold music, no missed calls, the same accurate answers as chat.
🎫 Ticket deflection
The repetitive 70–90% of questions ("where is my order?", "how do I reset this?") are resolved instantly, so your team's queue shrinks to the cases that truly need them.
🤝 Smart human handoff
When a query needs a person or a customer is unhappy, the assistant creates a ticket with the full conversation and routes it to your inbox — nobody starts from scratch.
📚 Grounded in your knowledge
Answers come only from your website, docs and priority notes — so it never invents policies, prices or promises. Unknown things go to a human, not a guess.
🌍 Multilingual by default
It replies in whatever language the customer writes or speaks, including Hindi and Hinglish — no separate setup per language.
What an AI support assistant actually does
An AI customer support assistant sits on your website chat and phone line and answers customers the way your best support agent would — but instantly, around the clock, and for unlimited conversations at once. It learns your business by crawling your site and reading the docs and notes you give it, then resolves the routine questions that make up the bulk of every support queue.
The point is not to hide humans behind a bot. It is to remove the repetitive load — order status, returns, how-tos, hours, pricing questions — so your team spends its time on the cases that need judgement, empathy or authority.
Grounded answers, not hallucinations
The number-one fear with AI support is that it will confidently make something up. Nutaan is built to prevent that: every answer is grounded strictly in your knowledge base and priority instructions. If the information isn't there, the assistant says so and offers a human — it never invents a refund policy or a price.
You can add "priority" guidelines (exact prices, your booking link, a policy stated a specific way) that always override scraped content, so the assistant speaks in your exact terms.
Handoff and escalation done right
Good support AI knows its limits. When a conversation needs a person — a complaint, an edge case, a frustrated customer — the assistant escalates automatically, creates a ticket with the entire conversation attached, and notifies your team. The customer never has to repeat the story, and your agents open each case fully briefed.
Frequently asked questions
What is an AI customer support / help desk assistant?
An AI that answers your customers on website chat and phone, trained on your business, resolving routine questions instantly and escalating complex ones to your team with full context — reducing ticket volume while improving response time.
Will the AI make up answers?
No. It answers only from your knowledge base and priority instructions. If something isn't in your data, it says so and offers a human handoff instead of guessing prices or policies.
Does it hand off to a human when needed?
Yes — it detects when a query needs a person or a customer is unhappy, creates a ticket with the full conversation, and routes it to your team so nobody repeats themselves.
Does it work on both chat and phone?
Yes — the same assistant powers your website chat widget and your support phone line, with consistent answers across both.
Which languages does it support?
It replies in the customer's language automatically, including English, Hindi, Hinglish and major regional languages.
How long does it take to set up?
About 10 minutes — add your website, let it learn your content, drop the widget snippet on your site, and it's live. Start free with ₹100 credits.