AI Customer Support for Retail & E-commerce Stores
Answer product questions, show recommendations with images and prices, track orders, and recover abandoned carts — automatically, 24/7, in your brand voice.
What you can do with it
🛍️ Product recommendations in chat
The widget shows product cards with images, prices and a buy link — pulled live from your catalog when shoppers ask "what do you sell?" or describe what they need.
📦 Order & shipping queries
Where is my order, return policy, delivery time — answered instantly from your store policies without a single support ticket.
🛒 Abandoned cart recovery calls
AI voice agents call shoppers who left items behind, answer their hesitation, and bring them back — at a fraction of remarketing ad cost.
💵 COD confirmation calls
Automated verification calls before dispatch cut RTO (return-to-origin) losses dramatically — one of the biggest hidden costs in Indian e-commerce.
🌙 24/7 sales assistant
Most Indian D2C shopping happens after 9pm. Nutaan answers when your team sleeps, so the cart doesn't go cold.
📞 Offer & restock announcements
Voice and chat campaigns to your customer list for sales, festive offers and back-in-stock alerts — personalised, not blasted.
Why e-commerce support breaks at scale
Every growing store hits the same wall: order volume doubles, and suddenly half the team is answering "where is my order?" instead of growing the business. Hiring more agents scales cost linearly with revenue — and they still can't cover nights, weekends, or festival-sale spikes when 10× normal traffic arrives at once.
Nutaan breaks that link. The AI learns your entire store — products, prices, shipping zones, return windows, size charts — by crawling your website and syncing your catalog. From that moment, it answers the repetitive 80–90% of queries instantly and identically well at 10 conversations or 10,000.
Product discovery that actually sells
A chat widget that only answers policy questions is a cost centre. Nutaan's widget is a salesperson: when a shopper types "I need a gift for my mother under ₹1,000" or asks "do you have cotton kurtas in XL?", the AI searches your live catalog and renders product cards — image, price, availability, and a buy link — right inside the chat.
This matters because product discovery is where most stores leak revenue. Visitors who can't find the right product in 30 seconds leave. A conversational layer over your catalog converts that intent instead of losing it.
The RTO problem — and how voice AI fixes it
Cash-on-delivery still drives 60%+ of Indian e-commerce orders, and unverified COD orders are where RTO losses bleed margin: failed deliveries, double shipping, blocked inventory. A confirmation call before dispatch is the proven fix — but manually calling every order needs a calling team.
Nutaan's AI voice agent confirms every COD order automatically within minutes of placement, at volume rates as low as ₹3/min. It verifies the address, confirms intent, and flags doubtful orders — so you ship only what will be accepted.
Frequently asked questions
How does Nutaan show my products in chat?
Connect your store or upload your catalog. When a shopper asks about products, Nutaan searches your catalog and renders product cards with image, price and link directly inside the chat widget.
Does it work with Shopify and WooCommerce?
Yes — Nutaan learns from any website by crawling it, and you can sync product catalogs from Shopify, WooCommerce or a CSV upload.
Can it answer in Hindi or regional languages?
Yes. Nutaan responds in the language the customer writes or speaks in, including Hindi and Hinglish, for both chat and voice.
Will the AI invent prices or fake discounts?
No. Nutaan is grounded in your catalog and policies — it never invents prices, shipping promises or return terms. If something isn't in your data, it says so and offers human handoff.
How do COD confirmation calls work?
When an order is placed, the AI calls the customer, confirms the order and delivery address, and records the outcome. Doubtful or unreachable orders are flagged before you ship — cutting RTO losses.
What does it cost for a small store?
Start free with ₹100 welcome credits. Chat costs ₹2/message pay-as-you-go or goes unlimited at ₹2,400/month on Pro. Voice calls start at ₹6/min, drop to ₹4/min from just 1,000 minutes a month, and go as low as ₹3/min at volume.
How quickly can I plug it into my e-commerce or D2C store?
About 10 minutes. Nutaan learns your store by crawling your site, then you paste one small snippet to add the chat widget — it plugs into Shopify, WooCommerce, a custom D2C stack or any website, with no developer needed to go live.