AI Concierge for Hotels, Restaurants & Travel
Bookings, guest requests, FAQs and post-stay follow-ups — handled by AI on chat and phone, around the clock, in any language your guests speak. Grow direct bookings, cut OTA commissions.
What you can do with it
🛎️ Reservations & availability
Room availability, tariffs, table bookings — quoted and confirmed instantly on your website and phone line, capturing direct bookings OTAs would otherwise take.
🍽️ In-stay guest services
Room service, housekeeping requests, late checkout, local recommendations — guests message the widget instead of waiting on hold with the front desk.
🌍 Multilingual guest support
The AI replies in the guest's language automatically — English, Hindi, and more — critical for international and domestic travellers alike.
📞 Peak-hour overflow answering
Check-in rush, dinner service, weekend surges — the AI answers every call simultaneously, so the front desk phone never rings unanswered.
⭐ Post-stay review & feedback calls
Automated thank-you and review-request outreach lifts your ratings; unhappy guests are caught privately before they post publicly.
🔁 Repeat-guest campaigns
Festive offers, anniversary stays, loyalty outreach — personalised voice and chat campaigns to past guests that fill low-occupancy periods.
Every missed call is a commission paid
When a guest can't reach your front desk, they don't stop wanting the room — they book it on an OTA, and you pay 15–25% commission for a guest who tried to come to you directly. Front desks miss calls for structural reasons: check-in rush, night shifts, simultaneous calls, staff serving guests in person.
Nutaan answers every call and website chat instantly: it quotes live tariffs, checks availability, explains amenities and policies, and confirms the booking in the same conversation. Direct booking share grows without adding a single front-desk shift.
A concierge in every guest's pocket
During the stay, guests want small things quickly: extra towels, a dinner reservation, the spa schedule, a late checkout. Each request is a phone call your desk has to absorb. With Nutaan's widget, guests ask in chat — requests are logged, routed to the right department, and confirmed back, while the AI answers the informational half (timings, menus, directions) entirely on its own.
The experience feels premium — instant, multilingual, always available — and your staff workload visibly drops.
Reputation, managed proactively
Reviews drive hospitality revenue, and the difference between a 4.2 and a 4.6 rating is real money. Nutaan calls or messages guests after checkout: happy guests get a direct link to leave a review; unhappy ones are heard privately and escalated to your manager — often converting a would-be public complaint into a recovered guest.
Frequently asked questions
Can guests book directly through the AI?
Yes — the AI checks availability, quotes tariffs, and confirms bookings on chat or phone, reducing dependence on OTA commissions.
How does it help during peak hours?
AI answers every call simultaneously — no hold music during check-in rush or dinner service. Overflow simply doesn't exist.
Does it handle in-stay requests?
Routine requests (housekeeping, room service, amenities) are logged and routed to the right department instantly; informational questions are answered directly by the AI.
Can it speak my guests' languages?
Yes — it automatically converses in the guest's language on chat and voice, including English, Hindi and regional languages.
How do post-stay review calls work?
After checkout the AI thanks the guest and asks about the stay. Positive responses get a review link; negative ones are escalated privately to your manager — protecting your public rating.
Does it work for restaurants and resorts too?
Yes — restaurants use it for table reservations and event inquiries; resorts and homestays use the full booking + concierge + review flow.