An AI Viewing Coordinator for UK Estate & Lettings Agencies

The UK property portal race: Speed is everything in lettings

In the UK Private Rented Sector (PRS), property portals—Rightmove, Zoopla, and OnTheMarket—are the lifeblood of tenant acquisition. However, portal leads are non-exclusive. A tenant looking for a 2-bed flat in London or Manchester sends enquiries to four different estate agencies simultaneously.

High-street branches operating 09:00 to 18:00 miss the primary window of applicant activity. Enquiries sent at 20:00 sit in an inbox overnight. By the time a negotiator calls back the next morning, the applicant has already booked viewings with agencies that responded faster.

Nutaan deploys a dedicated AI UK Viewing Coordinator that integrates with your portal lead feeds. When an enquiry arrives at 21:00, the AI contacts the applicant via voice and SMS within 30 seconds, pre-qualifies their income and move-in date, and books the viewing directly into your negotiator's diary.

Rigorous applicant pre-qualification before opening negotiator diaries

Accompanied viewings represent a major operational expense for UK agencies. A negotiator driving between properties, conducting viewings, and returning to the branch spends up to 45 minutes per appointment.

Nutaan enforces your agency's strict pre-qualification criteria before opening the diary. The AI checks annual household income against the standard 2.5x or 3.0x rent multiple, verifies employment status (permanent, self-employed, student), asks about pets, and checks if a guarantor will be required.

Applicants who do not meet affordability criteria are guided on guarantor requirements or directed to suitable alternative properties, ensuring your negotiators' diaries are filled exclusively with pre-qualified applicants ready to proceed.

Built natively in UK property language: Viewings, Tenancies, and Referencing

UK tenants and landlords immediately spot generic American software. Hearing an automated voice ask about 'apartment tours,' 'lease agreements,' or 'security deposits' erodes trust.

Nutaan is built from the ground up using native UK property terminology. The agent refers to viewings (not tours), tenancies (not leases), flats (not apartments), lettings negotiators, holding deposits under the Tenant Fees Act 2019, and third-party referencing (Goodlord, Canopy, Homelet).

Furthermore, the AI prompts applicants on Right to Rent compliance—reminding UK citizens to bring valid passports and international applicants to prepare their Home Office share code prior to the viewing.

Seamless CRM integration: Reapit, Alto, Jupix, and Street.co.uk

An automated viewing tool is only as good as its CRM integration. If staff have to manually re-enter viewing appointments from an email notification, administrative workload is duplicated.

Nutaan connects directly to UK property software APIs including Reapit Foundations, Alto (Zoopla Property Group), Jupix, and Street.co.uk. The AI reads real-time negotiator availability, books the viewing slot, updates property keys status, and logs a complete applicant profile in your CRM.

Post-viewing, the AI triggers automated SMS feedback requests to the applicant, capturing comments and offer intent to present directly to the landlord.

Frequently asked questions